1. Buyer Is Not Responding After Delivery
Scenario:
You have completed the work and submitted it through the order page, but the buyer is not responding or marking the order as complete.
What Happens?
If the buyer does not respond within 5 days, the order is automatically marked as complete.
Once the order is complete, funds are added to your Gig.tn balance for withdrawal.
💡 Best Practice:
Politely remind the buyer through the Gig.tn messaging system:
"Hey [Client Name], I have completed and delivered your order. Let me know if you need any revisions. If everything looks good, feel free to mark the order as complete. Thanks!"
If they still do not respond, don’t worry—Gig.tn’s auto-complete system ensures you get paid.
2. Buyer Requests More Work Than Agreed
Scenario:
The buyer approved your gig details, but after placing the order, they demand extra work that was not included in your service description.
How to Handle It Professionally:
Be clear but professional:
"I’d love to help with that! However, this request goes beyond the original scope of our agreement. I can provide this as an additional service. Let me send you a custom offer."
Use Gig Add-ons to charge for additional work.
If the buyer refuses to pay for the extra work, deliver only what was originally agreed upon.
💡 Tip: If a buyer frequently pressures you into extra work, report the issue to Gig.tn Support for review.
3. Buyer Requests Unlimited Revisions (Even When Not Offered)
Scenario:
You completed the work, but the buyer keeps asking for more changes, even though your gig only includes one or two revisions.
What to Do:
Refer to your gig policy:
"As mentioned in my gig, this service includes [X] revisions. I’ve already made the requested changes. If you need further modifications, I can offer an extra revision as a paid add-on."
If the buyer ignores your revision policy and keeps demanding free changes, deliver the final work and request Gig.tn Support intervention if needed.
💡 Important:
Always follow the number of revisions you promised—if you offer "unlimited revisions," expect difficult buyers.
If you did not specify a revision policy, buyers might assume unlimited changes, so be clear in your gig description.
4. Buyer Claims the Work Is Low Quality and Demands a Refund
Scenario:
A buyer does not request revisions but instead immediately asks for a refund, claiming the work is "not what they expected."
How to Handle It Professionally:
Politely ask the buyer to specify what is wrong and if you can make reasonable revisions.
If the buyer refuses any fixes and still insists on a refund, Gig.tn Support will review the case.
Valid Refund Cases:
✅ You failed to deliver work as promised.
✅ The delivered work was significantly different from the gig description.
✅ You missed the deadline without informing the client.
Invalid Refund Cases (You Should Not Accept):
❌ The buyer changed their mind after receiving the work.
❌ The buyer used your work and still asked for a refund.
❌ The buyer wants free work and is trying to scam you.
If you believe the buyer is being dishonest, contact Gig.tn Support immediately.
5. Buyer Leaves a Negative Review Without Requesting Revisions
Scenario:
You delivered high-quality work, but the buyer left a bad review without giving you a chance to fix issues.
What to Do:
Message the buyer politely:
"Hey [Client Name], I saw your review, and I’m sorry you weren’t completely satisfied. I’d love to understand what went wrong and see if I can improve it for you."
If they agree to revisions, fix the issue and politely ask if they can update their review.
If they refuse, respond professionally to the review so other buyers can see your side of the story.
💡 Tip: Never argue with buyers in public reviews—it makes you look unprofessional.
6. Buyer Threatens to Leave a Bad Review Unless You Work for Free
Scenario:
A buyer tries to blackmail you into giving free work by saying they will leave a negative review if you don’t comply.
What to Do Immediately:
Do NOT agree to their demands. This is against Gig.tn’s policies.
Report the buyer to Gig.tn Support with proof of their messages.
If they leave a false review, Gig.tn can remove it if it violates terms.
💡 Gig.tn does NOT tolerate review blackmail. Freelancers are protected from clients who abuse the rating system.
7. Buyer Places an Order Without Contacting You First and Expects Instant Delivery
Scenario:
A buyer places an order without reading your gig details and demands faster delivery than promised.
What to Do:
Politely remind them of the stated delivery time in your gig.
If you can complete it faster, offer a Gig Add-on for express delivery.
If they are unreasonable, request Gig.tn Support intervention.
💡 Best Practice: In your gig description, state:
"Please contact me before ordering for special requests or urgent delivery."
How to Escalate a Dispute to Gig.tn Support
If you cannot resolve an issue directly with the buyer, you can escalate the dispute to Gig.tn Support.
📌 Steps to Submit a Dispute:
Go to the Help Center and select Submit a Ticket.
Provide order details and a clear explanation of the issue.
Attach screenshots of your conversation and work submitted.
Wait for Gig.tn to investigate and make a decision.
Final Thoughts on Handling Disputes Professionally
✔ Stay calm and professional. Buyers may be difficult, but professionalism protects your reputation.
✔ Communicate clearly. Always document agreements inside Gig.tn’s messaging system.
✔ Know your rights. You don’t have to accept unfair refund requests or endless revisions.
✔ Use Gig.tn’s support system if a buyer violates platform rules or abuses the system.
By following these best practices, you can protect yourself from difficult buyers, avoid unnecessary disputes, and ensure you get paid fairly for your work.