Even with clear gig descriptions and escrow protection, misunderstandings or disagreements can happen between buyers and freelancers. Whether it’s missed deadlines, quality issues, or payment concerns, Gig.tn ensures a fair and structured resolution process for both parties.
🚨 IMPORTANT: Disputes should ALWAYS be handled through Gig.tn’s system. Taking matters outside the platform (e.g., WhatsApp, Telegram, or direct bank transfers) removes your protection.
🔹 Step 1: Try to Resolve It Privately
Before escalating the issue, buyers and freelancers should communicate directly.
🔹 For Buyers:
Clearly explain what’s wrong and how it should be fixed.
Refer to the gig description and agreed terms.
Allow the freelancer reasonable time to respond.
🔹 For Freelancers:
If the buyer requests revisions, check if it’s within the gig’s scope.
If the request is outside what was originally offered, politely explain this and suggest an alternative.
Be professional—bad communication can lead to disputes.
Most issues can be resolved without intervention just by proper discussion.
📌 Example:
Issue: A buyer orders a 3-day logo design but isn’t happy with the first version.
✔ Good Outcome: Freelancer offers revisions (if included) and delivers a new version.
❌ Bad Outcome: Freelancer refuses revisions that were promised or disappears.
🔹 Step 2: Open a Dispute with Gig.tn
If no agreement is reached, either party can open a dispute by submitting a ticket via the support system.
Common Dispute Reasons & How Gig.tn Handles Them:
Dispute Type | Resolution Process |
Freelancer Didn’t Deliver Work | Buyer is refunded if freelancer cannot provide proof of work. |
Buyer Requests Extra Work Without Paying | Gig.tn will confirm if the buyer’s request was included in the original gig terms. |
Low-Quality or Wrong Delivery | Buyer must provide proof that the work is below standards or not what was agreed. |
Freelancer Refuses to Revise Work (Even Though It’s in Gig Terms) | Gig.tn may force a refund or resolution. |
Freelancer Delivered, But Buyer Wants a Refund for No Reason | Gig.tn will check if work was completed properly before deciding. |
🔹 Step 3: Gig.tn’s Dispute Review & Final Decision
Once a dispute is opened:
1️⃣ Gig.tn’s support team manually reviews all evidence (chat history, files, gig description).
2️⃣ Both the buyer and freelancer are given time to explain their side.
3️⃣ A final decision is made based on fairness & platform rules.
Possible Outcomes:
✔ Refund issued to buyer (if freelancer didn’t deliver what was promised).
✔ Partial refund (if some work was done, but not fully completed).
✔ Payment released to freelancer (if work was delivered as agreed).
📌 Final decision is based on facts, not emotions.
🔹 How to Avoid Disputes in the First Place
Buyers: Read freelancer reviews & ask questions before ordering.
Freelancers: Write clear gig descriptions to avoid confusion.
Both: Communicate professionally—disputes often happen due to miscommunication.
🚀 Gig.tn ensures a fair, transparent system where both freelancers & buyers are protected.
✅ Need help? Open a dispute ticket here.