Freelancers on Gig.tn must deliver work as described in their gig listing. If a freelancer fails to do this and refuses to make necessary revisions, Gig.tn will issue a refund to the buyer.
When a Buyer Is Entitled to a Refund:
✔ The freelancer did not follow the gig description.
✔ The work was only partially completed.
✔ The freelancer ignored revision requests and is unresponsive.
✔ The final product is significantly different from what was promised.
When Gig.tn Reviews the Case Individually:
If the dispute is more complex, we investigate by reviewing communication between both parties.
Gig.tn will try to mediate between the buyer and freelancer to reach a fair resolution.
If the buyer is being unreasonable (e.g., demanding extra unpaid work), the freelancer is protected from unfair refunds.
📌 Buyers Should Always:
Save all communication inside Gig.tn to provide proof in case of a dispute.
Be specific when requesting revisions to help freelancers fix mistakes.
Avoid rushing to request a refund if the issue can be resolved with small adjustments.