Gig.tn ensures a safe and transparent environment for buyers looking to purchase freelance services. However, issues can sometimes arise, such as late deliveries, quality concerns, or unresponsive freelancers. This guide covers how to handle disputes, request revisions, and get support when needed.
1. What Should I Do If a Freelancer Is Not Responding?
Scenario:
You placed an order, but the freelancer is not replying to messages or has gone inactive.
How to Handle It:
Give them some time – Freelancers may be in different time zones or working on your order.
Send a polite reminder message:
"Hey [Freelancer Name], just checking in on the order. Please let me know if you need anything from me. Looking forward to receiving the work!"
If the freelancer does not reply within 48 hours, contact Gig.tn Support for assistance.
💡 Tip: Before ordering, check the freelancer’s response time on their profile to see how quickly they typically reply.
2. What If the Freelancer Misses the Delivery Deadline?
Scenario:
You ordered a service with a 3-day delivery time, but the deadline has passed, and the freelancer has not delivered the work.
How to Handle It:
First, message the freelancer and ask for an update.
If they reply and request extra time, decide if you're willing to wait.
If they fail to respond or deliver, you can cancel the order and request a refund.
📌 Steps to Cancel a Late Order:
Go to My Orders on your Gig.tn dashboard.
Find the late order and click "Request Cancellation".
Explain the reason for the cancellation (e.g., "Freelancer missed the deadline and is unresponsive.").
If the freelancer does not respond within 48 hours, Gig.tn will process the refund automatically.
💡 Tip: If a freelancer consistently delivers late, leave an honest review to inform other buyers.
3. What If the Work Delivered Is Low Quality or Incomplete?
Scenario:
You receive the order, but the quality does not match what was promised in the gig description.
How to Handle It:
Ask for revisions (if the gig includes them).
Politely explain what needs to be fixed instead of just rejecting the work.
If the freelancer refuses revisions or delivers unusable work, you may request a refund.
📌 Steps to Request a Revision:
Go to the Order Page and message the freelancer.
Clearly explain the issues and what changes you need.
If revisions were included, the freelancer must complete them before the order is marked as complete.
💡 Example Message to Request a Revision:
"Hey [Freelancer Name], thanks for delivering the work. I appreciate the effort, but I noticed that [specific issue]. Could you please adjust this? Let me know if you need any clarification."
📌 If the freelancer refuses to revise the work, contact Gig.tn Support for assistance.
4. What If a Freelancer Refuses to Fix the Work?
Scenario:
The freelancer delivers low-quality work but refuses to make any corrections or claims they did everything correctly.
How to Handle It:
If revisions were promised, remind the freelancer of their revision policy.
If they still refuse to fix the work, you can request a refund through Gig.tn Support.
Provide screenshots or proof of why the work does not match what was promised in the gig.
📌 Steps to Escalate a Dispute:
Go to the Help Center and select Submit a Ticket.
Provide order details, freelancer messages, and screenshots of the delivered work.
Gig.tn Support will investigate and issue a refund if necessary.
💡 Tip: Always check freelancer reviews and past work samples before ordering to avoid quality issues.
5. What If the Freelancer Delivers Work but Disappears?
Scenario:
The freelancer submits the order but then becomes unreachable, and you need minor edits or explanations.
How to Handle It:
Send a message asking for clarification.
If they do not reply within 48 hours, decide if the work is usable or if you need to request assistance.
If the work is incomplete or unusable, contact Gig.tn Support.
📌 If the order is auto-completed (5 days after delivery), you may still submit a dispute to Gig.tn Support within a reasonable time.
6. What If the Freelancer Asks for Extra Money After You Ordered?
Scenario:
You purchased a gig for 100 TND, but after ordering, the freelancer asks for an additional 50 TND to complete the job.
How to Handle It:
Check if the extra work was included in the gig description.
If the freelancer wrongly underpriced their gig, they must honor the original price.
If the extra charge is for an additional service, you can accept or decline.
📌 Steps to Report Unfair Price Increases:
Go to the Help Center and report the freelancer.
Attach screenshots of the original gig price and the freelancer’s message.
Gig.tn will review the case and take action if necessary.
💡 Tip: Always check the gig description before ordering to avoid hidden charges.
7. What If a Freelancer Delivers Stolen or AI-Generated Work?
Scenario:
You receive the work and suspect it was plagiarized or created using AI without disclosure.
How to Handle It:
Use plagiarism checkers (Copyscape, Grammarly, or Turnitin for written content).
For images, use Google Reverse Image Search to see if the work was copied.
If the work is not original, request a refund and report the freelancer.
📌 How to Report Stolen Work:
Gather proof (screenshots, plagiarism reports, or AI detection results).
Submit a dispute ticket to Gig.tn Support.
If confirmed, the freelancer may be banned, and you will receive a refund.
💡 Tip: Some freelancers use AI tools—if you prefer 100% human work, ask in advance before ordering.
8. What If a Freelancer Is Rude or Unprofessional?
Scenario:
You ask for a revision, and the freelancer becomes aggressive, rude, or uncooperative.
How to Handle It:
Stay professional and document everything.
If they continue being unprofessional, report them.
Gig.tn does not tolerate harassment or unprofessional behavior from freelancers.
📌 How to Report a Freelancer for Bad Behavior:
Go to the Help Center and submit a complaint.
Attach screenshots of the conversation.
Gig.tn reviews the case and may take action against the freelancer.
💡 Tip: Be clear and respectful in all messages to avoid miscommunication.
Final Thoughts for Buyers on Gig.tn
✔ Always communicate clearly. If you’re unsure, ask the freelancer questions before ordering.
✔ Request revisions before disputing an order. Give the freelancer a chance to fix issues.
✔ Check freelancer ratings and reviews before purchasing to avoid problems.
✔ Use Gig.tn Support if needed. The platform is here to protect buyers from scams and poor-quality work.