If both parties mutually agree to cancel an order, Gig.tn will process the cancellation within 48 hours.
Steps for a Mutual Cancellation:
The buyer and freelancer confirm in messages that they both agree to cancel.
One party submits a cancellation request through Gig.tn Support.
The request is reviewed, and the cancellation is processed within 48 hours.
📌 In this case, no penalties apply to either party.