Why Payouts Can Be Rejected, How to Fix It, and What to Do Next
You’ve worked hard, delivered the job, crossed the 150 DNT threshold, and finally requested your payout — but then... nothing. No money in your account. No Konnect balance update.
You wonder:
“Did something go wrong with my withdrawal?”
Sometimes, withdrawals fail — but don’t panic.
Here’s why it might happen, how to fix it fast, and when to contact the Gig.tn support team.
💸 First: How Withdrawals Work on Gig.tn
Freelancers can request a payout when their cleared balance reaches 150 DNT or more.
Withdrawals are processed:
Twice a month → on the 15th and the last day of the month
If the date falls on a weekend or holiday, it moves to the next business day
You can withdraw through:
Konnect (Free, instant)
Bank transfer (10 DNT fee)
Cheque (free for payouts over 1000 DNT)
After requesting, you’ll receive a confirmation email once your withdrawal is approved and sent.
❌ But Sometimes, Withdrawals Get Rejected
A failed withdrawal doesn’t mean your money is lost — it just means something went wrong during the payout process, and the funds returned to your wallet.
Here are the most common reasons:
🔎 1. Incorrect Bank or Konnect Information
This is the most common reason for failure. If:
Your bank account number is wrong or outdated
You entered a Konnect number that doesn’t exist or was deactivated
The account name doesn’t match your KYC info
The account doesn’t accept commercial transfers
Then the bank or provider will reject the transaction, and Gig.tn will be forced to cancel it on your behalf.
💡 Solution:
Double-check your payment details. If you’re not sure:
Update your info in the Withdrawal Settings section
Or contact support to review it with you
⏳ 2. Bank Delays or Rejections on Their End
Sometimes, the bank or provider accepts the request but:
Takes several days to process (especially during holidays)
Rejects it silently due to limits, compliance checks, or suspicious activity
Returns the funds after a delay with no explanation
💡 Solution:
Wait 48–72 hours before assuming it failed
Then contact your bank (for transfers) or Konnect support (if it was sent there)
Let Gig.tn know if the bank confirms no transaction was received
🛑 3. KYC Not Completed or Rejected
If your identity verification (KYC) was not approved, we cannot legally send payouts.
You may not even see the withdrawal option if:
You haven’t submitted your KYC
You submitted incorrect/incomplete documents
The KYC was flagged for mismatching info
💡 Solution:
Visit the KYC page from your dashboard (left sidebar)
Submit valid government-issued ID and a selfie
Make sure names match your bank/withdrawal info exactly
Once approved, withdrawals resume normally.
🪪 4. Name Mismatch or Suspicious Activity
We take security seriously. If we detect:
A name mismatch between your account and payout method
Unusual withdrawal requests from multiple IPs/devices
Attempts to withdraw to someone else’s account
Accounts connected to multiple users
The withdrawal may be paused and flagged for manual review.
💡 Solution:
Only use accounts under your own name
Make sure your KYC, bank/Konnect, and Gig.tn profiles all match
If you’re using an agency or company setup, contact us to verify
🛠️ What Happens to the Funds?
When a withdrawal fails:
The full amount returns to your Gig.tn wallet
You’ll see the transaction in your Withdrawal History, marked as “Failed” or “Returned”
You’ll be able to try again during the next withdrawal cycle once the issue is fixed
No funds are lost. Your balance remains secure.
📞 When to Contact Support
Reach out if:
It’s been 3+ business days and nothing arrived
You got a “Withdrawal Processed” email but no deposit
Your withdrawal shows as Completed but your bank/Konnect didn’t receive it
You’re not sure what went wrong and want us to check manually
Please include:
The withdrawal method you used
The date of the request
A screenshot of your current wallet or bank/Konnect statement
Any emails you received related to the payout
We’ll investigate and guide you through next steps.
✅ Final Word — Fix It, Try Again, and Get Paid
Most withdrawal issues are easy to fix once the problem is identified.
Gig.tn’s payout system is designed to be transparent, fair, and secure — and no withdrawal is ever lost without a full trace.
💡 Just make sure your information is accurate, your identity is verified, and you withdraw under your name — and everything will flow smoothly.
📌 Need help updating your payment info? Submit a Support Ticket and we’ll handle it together.